Our Guarantee

We stand behind the quality of everything we sell. Your satisfaction with our products is of the utmost importance to us. If there is a problem with your order, please contact us immediately so that we can resolve it for you quickly. For more information, please refer to our Returns and Exchanges policy below.

Returns & Exchanges

Customer satisfaction is our goal at Riches Hawaii. If there is a problem with your order, please notify us by email immediately so that we may work with you to arrange a return, replacement, or credit. A credit (less
shipping fees) will be issued if merchandise is returned in its original condition within 14 days of delivery. JEWELRY, HAIR ACCESSORIES, SPECIAL ORDER ITEMS, AND SPECIAL PROMOTIONAL OR CLEARANCE ITEMS ARE NON-RETURNABLE UNLESS YOU MISTAKENLY RECEIVED THE WRONG ITEM(S).

If you're exchanging an item because of a mistake on the part of Riches Hawaii or issues of quality, please contact us within 5 days of delivery, and we will pay the shipping cost to send a replacement item to you. The
replacement order will be sent via standard delivery.

Please retain the original packing materials for any item that you wish to return to us. You may have to provide supplementary packing materials if the original packing materials have been worn during the initial shipping. We must receive goods in its original condition to fully credit you for the return or exchange. We cannot accept collect deliveries. Please be sure to obtain a delivery tracking number and insure your items as we are not responsible any items that are damaged or lost.

Complete the return form, prepay your shipping with a delivery tracking number and insure your package(s) and return them to the address as provided in our return authorization letter.

Please allow 10 to 12 business days for receipt and processing of your return. You will receive an e-mail notification upon the completion of return processing.

WE MUST RECEIVE GOODS IN NEW CONDITION TO FULLY CREDIT YOU FOR THE RETURN OR EXCHANGE. ITEMS CANNOT BE WASHED, WORN, OR ALTERED, AND ALL ORIGINAL TAGS MUST REMAIN ATTACHED. Before you make a return, you will need to obtain a Return Authorization Number (RA#) by contacting us at orders@richeshawaii.com. Please specify the reason for return.

Once you receive our confirmation, download our Return/Exchange form and return the completed form along with your package.

Make sure that items are properly packed and return them to:
Riches Hawaii
Attn: Customer Returns
4211 Waialae Avenue
Honolulu, HI 96816

Changes to Orders

Once you place an order at our online store, you cannot make changes. For assistance, please contact us via email immediately at orders@richeshawaii.com.